Crisis Response
We're here to help you manage risks, including accidents and crises.
Worldwide presence
We have 13 offices globally as well as partnerships with international correspondence network
24/7 Crisis Response
Our skilled team is available round the clock to answer your calls.
We're hands-on
Our experts will come to the site or visit your offices if helpful.
Experienced experts
Our goal during emergencies are to prevent losses, injuries, pollution, and other aftermaths of incidents. With our experience in crisis management from real incidents, our expert claims handlers and maritime knowledge will assist in handling the situation.
Taking action
In a crisis, when lives, the environment, or assets are in danger, we act with caution but efficiently. We dedicate resources based on worst-case scenarios to ensure a quick and professional response. For serious incidents, we follow our Crisis Management Plan.
01
Respond
Our priority is your safety - that means ensuring the safety of your crew first.. We help you handle the crisis by following the “PEA” approach – prioritise People, Environment, Assets, in that order.
02
Report
We assist you in notifying your insurers and the relevant authorities. We'll guide you through this process and help you communicate the facts without speculating about the incident's cause.
03
Preserve
We work together to preserve crucial evidence and documents, especially those from the ship, like VDR data. We'll also help you control access to the vessel. If media or others seek access, consult us for guidance on how to proceed.
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